Privacy Policy

Don't Take Our Word

Testimonials

SK Medical Practice are the most forward thinking, tech driven, organisation we have dealt with and that really works for us

Chris Hopson

SK Medical Practice provide a very efficient service, the service offered is second to none. All of the staff are extremely helpful and nothing is too much trouble for them.

Anthony McKeever

SK Medical Practice have an in depth understanding of the evolving legal landscape and the importance of providing a technology led solution, especially where margins have become challenged. Their technology is under pinned by knowledgeable, experienced and friendly staff, which results in the provision of medical reports to an extremely high standard. Throughout my dealings with SK Medical Practice, they have embraced technology at every opportunity, particularly in relation to API integration with our systems, all of which has been aimed at improving communication, reducing friction and enhancing the customer journey.

Andrew Simcott

SK Medical Practice Privacy Policy

SK Medical Practice is committed to protecting your personal data. This Privacy Policy will inform you how SK Medical Practice uses your personal data and tells you about your rights under data protection legislation. Please make sure you read the policy carefully. Where you provide personal information to SK Medical Practice about other people (for example, clients) SK Medical Practice will be the data controller of the personal data you provide. You are required to bring this Policy to the individual's attention and provide them with a privacy policy which incorporates SK Medical Practice Privacy Policy, before supplying SK Medical Practice with their personal data.

Click on the link below to be taken to the relevant section:

• Who we are

• Data SK Medical Practice collects about you

• Processing your personal data:

Employees/Directors of organisations that use SK Medical Practice

• How is your personal data collected

• How SK Medical Practice uses your personal data

• Disclosures of your personal data

• International transfers

• Data Security

• Data Retention

• Automated decision making

Medical Experts

• How is your personal data collected

• How SK Medical Practice uses your personal data

• Disclosures of your personal data

• International transfers

• Data Security

• Data Retention

• Automated decision making

Your legal rights

Who we are

The data controller is SK Medical Practice, of 7 Tapton Way, Wavertree Business Village, Wavertree, Liverpool L13 1DA and is responsible for your personal data.

SK Medical Practice’s data protection officer is our Caldicott Guardian and Compliance Officer, who can be contacted at the above address or by email:team@skmedical.co.uk

SK Medical Practice is a medico legal company who facilitates the production of medical reports in injury claims. In order for SK Medical Practice to provide this service we provide other users with your personal data to enable them to contact you directly. Other users are verified to ensure that they meet the requirements to service our requests, and are audited to check that the required standards are being maintained.

Data SK Medical Practice Collects About You

Personal data means any information about an individual from which that persona can be identified. It does not include data where information which would identify a persona has been removed (anonymous data). SK Medical Practice collects, uses, stores and transfers different kinds of personal data about you which have been grouped together as follows:

Identity Data includes title, first name, surname, medical expertise, medical qualifications (including number of years practicing), accreditations, gender and your registration number(s) given to you by a regulator and any relevant information from regulators, if applicable, gender.

Contact Data includes postal address, email address and telephone numbers, including fax number.

Financial Data includes bank account details and payment details.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in-types and versions, operating system and platform and other technology on the devices you use to access our website and A2A.

Profile Data includes your email address and password associated with it.

Usage Data includes information about how you use our website and A2A.

Marketing and Communication Data includes your preferences in receiving marketing from us and your communication preferences.

SK Medical Practice will process any other information passed to us by you, your organization or third parties.

SK Medical Practice will also collect, use and share statistical data for different purposes. This data, may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, SK Medical Practice may collect data to calculate the percentage of users accessing our services.

SK Medical Practice does not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your genetic and biometric data).

Processing Your Personal Data

The type of data we collect and the way we use it will depend upon our relationship with you. SK Medical Practice collects and uses personal data about two classes of Data Subjects:

• Claimants that use SK Medical Practice

• Medical Experts

Claimants

1 How is your personal data collected

SK Medical Practice uses different methods to collect data from and about you:

Information you give to SK Medical Practice

You may give SK Medical Practice information about your Identity and Contact by filling in forms or by corresponding with SK Medical Practice by post, phone, email or otherwise. This includes data you provide when you:

• Complete a CNF

• Complete a FOA

• Correspond with SK Medical Practice

• Speak to SK Medical Practice staff

Information SK Medical Practice collects about you

Assisting you in your claim/report production

Third Party personal data

• Solicitors

• Insurers

• Local Authorities

• Medical Practice

• GMC

• Chartered Society of Physiotherapy

• Health Care Professional Council

How SK Medical Practice uses your personal data

SK Medical Practice will only use your personal data when the law allows it to do so. Most commonly, SK Medical Practice will use your personal data in the following circumstances:

• Where SK Medical Practice needs to perform the contract it is about to have or already has with you or your organization;

• Where it is necessary for SK Medical Practice’s legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

• Where SK Medical Practice needs to comply with a legal or regulatory obligation such as Data Protection requirements;

• Where SK Medical Practice is performing its public task which is in the public interest and is set out in law.

Generally SK Medical Practice does not rely on consent as a legal basis for processing your personal data, and which of the legal basis SK Medical Practice relies on to do so. This includes identifying the basis of the legitimate interests where appropriate.

Purpose/Activity	Lawful basis for processing personal data
To load you as a customer on our database	Necessary to enter in to the contract with SK Medical Practice
To load you as a supplier on our database	Necessary to enter in to the contract with SK Medical Practice
To load you as a client on our database	Necessary to process your medical report
To make and use audio records of telephone calls made by you	Necessary to training purposes - Consent
To manage your SK Medical Practice’s relationship with you and to communicate with you. This includes but not limited to: • Notifying you of changes in terms. • Renewing your organisation’s agreement with SK Medical Practice. • Corresponding about issues/complaints arising from our relationship. • Responding to queries you raise. • To keep written records of minutes of meetings and discussions held with you. • To bring a claim or defend SK Medical Practice in legal proceedings.	Necessary to perform the contract with SK Medical Practice Necessary to comply with legal obligations
To undertake marketing	Necessary to comply with our legal obligation
Statistical and analytical purposes including: • Measuring the effectiveness of our organization	Necessary for the performance of the contract with SK Medical Practice

Marketing

SK Medical Practice is selective about marketing which is sent to you, to ensure that it is relevant to you. SK Medical Practice may use personal data to form a view on what you may want, need, or what may be of interest to you.

Disclosure of your personal data

SK Medical Practice may have to share your personal data with the parties set out below for the purposes set out in the table above.

External Third Parties

Services providers acting as processors based in Republic of Ireland and the UK who provide IT and system and administration services.

Professional advisors including Medical Experts, solicitors, auditors

SK Medical Practice requires all third parties to respect the security of your personal data and to treat it in accordance with the law. SK Medical Practice does not allow our third party service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes and in accordance with instructions given by SK Medical Practice.

International Transfers

SK Medical Practice does not transfer your personal data outside the European Economic Area (EEA).

Data Security

SK Medical Practice has put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorized way, altered or disclosed. In addition, access to your personal data to those employees, agents, contractors and other third parties is limited to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

SK Medical Practice has put in place procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where SK Medical Practice is legally required to do so.

Data Retention

How long will SK Medical Practice use my personal data for?

SK Medical Practice will only retain your personal data for as long as necessary to fulfill the purposes that it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, SK Medical Practice considered the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data, the purposes for which SK Medical Practice processes your personal data and whether SK Medical Practice can achieve those purposes through other means, and the applicable legal requirements. SK Medical Practice requires third parties it shares your personal data with, to comply with SK Medical Practice’s Data Retention Policy.

We keep information about you for no longer than six years after your last report, instruction or settled claim date, for regulatory and audit purposes. SK Medical Practice may keep certain information for shorter periods of time as it only retains information for as long as it is necessary.

In some circumstances SK Medical Practice may anonymise your personal data (so that it can no longer identify/be associated with you) for research or statistical purposes in which case SK Medical Practice may use this information indefinitely without further notice to you.

Please refer to SK Medical Practice’s Data Retention Policy for more details.

Automated Decision Making

SK Medical Practice is part of the MedCo random allocation model and as such receives personal and business information in order for our company to process medicolegal reports.

How is your Personal Data collected

SK Medical Practice uses different methods to collect data from and about you.

Information you give to SK Medical Practice

You may give SK Medical Practice information about your identity, Contact, and Financial Data by filling in forms or by corresponding with SK Medical Practice by post, phone, email or otherwise. This includes personal data you provide when you:

• Send/receive instructions

• Complete reports

• Return SLA’s

• Correspond with SK Medical Practice and

• Meet with SK Medical Practice

Information SK Medical Practice collects about you

Assisting you in your claim/report production

Third Party personal data

• Solicitors

• Insurers

• Local Authorities

• Medical Practice

• GMC

• Chartered Society of Physiotherapy

• Health Care Professional Council

How SK Medical Practice uses your Personal Data

SK Medical Practice will only use your personal data when the law allows it to do so. Most commonly, SK Medical Practice will use your personal data in the following circumstances:

• Where SK Medical Practice needs to perform the contract it is about to have or already have with you.

• Where SK Medical Practice needs to comply with a legal or regulatory obligation such as Data Protection requirements and anti-fraud legislation

• Where SK Medical Practice is performing its public task which is in the public interest and is set out in law.

Generally SK Medical Practice does not rely on consent as a legal basis for processing your personal data, and which of the legal bases SK Medical Practice relies on to do so. This includes identifying the basis of the legitimate interests where appropriate.

Purposes for which SK Medical Practice will use your personal data

Set out below, in a table format, is a description of all the ways SK Medical Practice intends to use your personal data, and which of the legal bases SK Medical Practice relies on to do so.

Purpose/Activity	Lawful basis for processing personal data
To load you as a customer on our database	Necessary to enter in to the contract with SK Medical Practice
To load you as a supplier on our database	Necessary to enter in to the contract with SK Medical Practice
To load you as a client on our database	Necessary to process your medical report
To make and use audio records of telephone calls made by you	Necessary to training purposes - Consent
To manage your SK Medical Practice’s relationship with you and to communicate with you. This includes but not limited to: • Notifying you of changes in terms. • Renewing your organisation’s agreement with SK Medical Practice. • Corresponding about issues/complaints arising from our relationship. • Responding to queries you raise. • To keep written records of minutes of meetings and discussions held with you. • To bring a claim or defend SK Medical Practice in legal proceedings.	Necessary to perform the contract with SK Medical Practice Necessary to comply with legal obligations
To undertake marketing	Necessary to comply with our legal obligation
Statistical and analytical purposes including: • Measuring the effectiveness of our organization	Necessary for the performance of the contract with SK Medical Practice

Marketing

SK Medical Practice is selective about marketing which is sent to you, to ensure that it is relevant to you. SK Medical Practice may use your personal data to form a view on what you may want, need or what may be of interest to you.

Disclosures of your personal data

SK Medical Practice may have to share your personal data with parties set out below for the purposes set out in the table above.

External Third Parties

Services providers acting as processors based in Republic of Ireland and the UK who provide IT and system and administration services.

Professional advisors including Medical Experts, solicitors, auditors

SK Medical Practice requires all third parties to respect the security of your personal data and to treat it accordance with the law. SK Medical Practice does not allow our third party service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes and in accordance with instructions given by SK Medical Practice.

International Transfers

SK Medical Practice does not transfer your personal data outside the European Economic Area (EEA).

Data Security

SK Medical Practice has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, access to your personal data to those employees, agents, contractors and other third parties is limited to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

How long will SK Medical Practice use my personal data for?

To determine the appropriate retention period for personal data, SK Medical Practice considered the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which SK Medical Practice processes your personal data and whether SK Medical Practice can achieve those purposes through other means, and the applicable legal requirements. SK Medical Practice requires third parties it shares your personal data with, to comply with SK Medical Practice’s Data Retention Policy.

Please refer to the SK Medical Practice Data Retention Policy for more details

Automated Decision Making

SK Medical Practice is part of the MedCo random allocation model and as such receives personal and business information in order for our company to process medicolegal reports.

Your legal rights

Under certain circumstances, you have rights under the data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please email: team@skmedical.co.uk

It is important that the personal data SK Medical Practice holds about you is accurate and current. Please update SK Medical Practice if your personal data changes during your relationship with SK Medical Practice.

SK Medical Practice will not usually charge you a fee for any request you make.

SK Medical Practice may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any persona who has no right to receive it.

Where SK Medical Practice needs to collect personal data by law or under the terms of the SLA SK Medical Practice has with you and you fail to provide the data when requested or withdraw consent, SK Medical Practice may not be able to enter or perform the obligations under the SLA. In those circumstances SK Medical Practice may have to terminate the SLA or refuse to enter in to an SLA with you.

SK Medical Practice will respond to your requests as soon as possible and at the latest within a month. Occasionally it may take SK Medical Practice longer than a month if your request is particularly complex or you have made a number of requests. In this case, you will be notified and kept updated on the progress of your request.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”)

This enables you to receive a copy of the personal data SK Medical Practice holds about you and to check that SK Medical Practice is lawfully processing it.

Request correction of the personal data that SK Medical Practice holds about you

This enables you to have any incomplete or inaccurate data SK Medical Practice about you corrected, though it may be necessary to verify the accuracy of the new data you provide to SK Medical Practice.

Request erasure of your personal data

This enables you to ask SK Medical Practice to delete or remove personal data in certain circumstances, such as audio recordings of telephone calls. You also have the right to ask SK Medical Practice to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where SK Medical Practice may have processed your information unlawfully or where SK Medical Practice is required to erase your personal data to comply with the Data Protection Legislation. SK Medical Practice may not always be able to comply with your request of erasure for specific legal reasons. If this is the case you will be notified at the time of your request.

Object to processing of your personal data

When SK Medical Practice is relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where SK Medical Practice is processing your personal data for direct marketing purposes. In some cases, SK Medical Practice may demonstrate that it has compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing of your personal data

This enables you to ask SK Medical Practice to suspend the processing of your personal data in the following scenarios:

• If you want SK Medical Practice to establish the data’s accuracy

• Where SK Medical Practice ‘s use of the data is unlawful but you do not want SK Medical Practice to erase it;

• Where you need SK Medical Practice to hold the data even if it no longer requires it as you need it to establish, exercise or defend legal claims ; or

• You have objected to SK Medical Practice’s of you data but SK Medical Practice needs to verify whether it has overriding legitimate grounds to use it.

Request the transfer of your personal data to you or a third party

SK Medical Practice will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information to perform a contract with you.

Automated decision making

This enables you to obtain an explanation of the automated decision making or challenge and object to the processing of personal data for the use of automated decision making. If you do not want SK Medical Practice to undertake automated decision making in relation to your personal data you may be unable to continue to use the services of SK Medical Practice.

Withdraw consent at any time where SK Medical Practice are relying on consent to process your personal data.

This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, SK Medical Practice may not be able to continue to provide services to you. If this is the case, SK Medical Practice will advise you of this at the time you withdraw your consent.

Lodge a complaint with the ICO

You have the right to make a complaint to the Information Commissioner’s Office (IOC), the UK supervisory authority for data protection issues (www.ico.org.uk)

Changes to this privacy notice

SK Medical Practice will keep this policy under review and will update it from time to time to reflect developments in data protection legislation and amendments to ICO guidance.

Any changes SK Medical Practice makes to this policy will be published in an updated version accessed via our website.